Top Shops Executive Summary

2012

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Executive Summary BUSINESS STRATEGY & PERFORMANCE For independent shops, how many active customers (paid for work) did your business have in 2010? Median Average 80th Percentile 20th Percentile For independent shops, how many active customers (paid for work) did your business have in 2011? Median Average 80th Percentile 20th Percentile For independent shops, what percentage of your customers account for 80 percent of your business' sales in 2011? Median Average 80th Percentile 20th Percentile For independent shops, what was the customer retention rate for your business in 2011? (percentage of customers retained from the previous year) Median Average 80th Percentile 20th Percentile What was your quote-to-book ratio in 2011? (business booked as a percentage of business quoted) Median Average 80th Percentile 20th Percentile What were the following investments (in dollars) for your business? Capital-equipment spending (not tooling) in 2009 Median Average 80th Percentile 20th Percentile $160,000 $492,758 $1,000,000 $2,960 $41,500 $365,606 $300,000 $0 $49,500 $390,058 $362,000 $0 75.0 65.2 88.0 37.8 60.0 53.0 80.0 20.0 60.0 55.0 80.0 23.0 98.0 95.9 100.0 92.0 99.0 89.1 100.0 89.6 99.0 90.0 100.0 90.0 20.0 31.1 56.0 3.4 20.0 29.5 50.0 3.0 20.0 29.8 50.0 3.0 34.0 141.3 153.0 12.8 25.0 62.6 30.0 7.6 25.0 101.0 79.0 9.0 TOP SHOPS OTHER SHOPS ALL SHOPS 27.0 112.1 150.0 11.0 20.0 63.8 58.4 6.0 21.0 72.0 65.0 6.0 SPONSORED BY AMT amtonline.org | IMTS imts.com 21

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