Issue link: https://mmstopshopsexecsummary.epubxp.com/i/552707
TOP SHOPS OTHER SHOPS ALL SHOPS Executive Summary 16 2015 TOP SHOPS EXECUTIVE SUMMARY mmsonline.com/topshops BUSINESS STRATEGY & PERFORMANCE For independent shops, what percentage of your customers account for 80% of your business' sales? Median 15.0% 15.0% 15.0% Average 18.9% 25.2% 23.6% 80th Percentile 20.0% 43.0% 40.0% 20th Percentile 4.4% 3.0% 4.0% For independent shops, what was the customer retention rate for your business (% of customers retained from the previous year)? Median 100.0% 100.0% 100.0% Average 93.7% 90.1% 91.0% 80th Percentile 100.0% 100.0% 100.0% 20th Percentile 90.0% 88.8% 90.0% What was your quote-to-book ratio (business booked as a % of business quoted)? Median 52.5% 65.0% 60.0% Average 52.9% 57.1% 55.9% 80th Percentile 82.6% 87.4% 85.0% 20th Percentile 24.2% 25.0% 25.0% What were the following investments (in dollars) for your business in 2014? Capital-equipment spending (not tooling) Median $190,000 $48,000 $100,000 Average $745,511 $449,434 $539,326 80th Percentile $1,021,620 $490,000 $639,164 20th Percentile $54,266 $0 $11 Tooling spending Median $65,000 $25,000 $40,000 Average $297,719 $151,601 $196,789 80th Percentile $296,440 $188,000 $240,000 20th Percentile $20,000 $4,000 $9,600 Employee costs (all wages, benefts, etc.) Median $925,000 $350,000 $500,000 Average $2,868,442 $1,626,769 $2,038,183 80th Percentile $2,555,657 $2,500,000 $2,500,000 20th Percentile $148,000 $60,000 $72,000 Material and components Median $700,000 $125,000 $200,000 Average $2,294,787 $936,479 $1,389,373 80th Percentile $2,700,000 $1,320,000 $1,509,346 20th Percentile $80,000 $6,696 $23,200