Executive Summary ALL BUSINESS STRATEGY & PERFORMANCE
Customer-retention rate (% of customers retained from previous year) 2010
Median Average
75th Percentile 25th Percentile
Three Years Ago Median Average
75th Percentile 25th Percentile
Return on invested capital (net operating profit after taxes รท by capital invested) 2010
Median Average
75th Percentile 25th Percentile
Three Years Ago Median Average
75th Percentile 25th Percentile
15.0% 27.9% 46.0% 4.0%
12.0% 24.0% 37.0% 2.3%
18.5% 36.1% 58.5% 3.2%
17.5% 29.8% 50.0% 4.4%
10.0% 21.4% 29.0% 4.0%
10.0% 19.2% 31.0% 0.0%
98.0% 95.1%
100.0% 95.0%
95.0% 93.1%
100.0% 90.0%
98.0% 95.4%
100.0% 90.0%
95.0% 94.0%
100.0% 90.0%
98.0% 95.0%
100.0% 95.0%
95.0% 92.6%
100.0% 90.0%
SHOPS TOP SHOPS
OTHER SHOPS
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2011 TOP SHOPS EXECUTIVE SUMMARY
mmsonline.com/topshops