Issue link: https://mmstopshopsexecsummary.epubxp.com/i/147470
Executive Summary bUSInESS STRATEGY & PERfoRMAnCE Top SHopS oTHer SHopS ALL SHopS 48.4% 27.6% 29.2% Which of the following supply chain practices does your business use? Access to customers forecasts Certifcation of major suppliers 45.2% 27.8% 29.2% Collaboration design with customers (DFM) 32.3% 23.5% 24.2% Collaboration design with suppliers 35.5% 10.5% 12.5% Customer satisfaction surveys 48.4% 28.1% 29.7% Just-in-time deliveries from suppliers 38.7% 18.6% 20.2% Just-in-time deliveries to customers 58.1% 30.8% 32.9% Sharing forecasts with suppliers 25.8% 16.2% 17.0% Vendor-managed or -owned inventories 16.1% 16.8% 16.7% Vendor-managed or -owned inventories for customers 35.5% 13.0% 14.7% None of these 6.5% 12.7% 12.2% 9.7% 2.2% 2.7% Which of the following are effective sales/marketing tools for your business? Blogs Brochures/catalogs 54.8% 30.5% 32.4% Customer tours 74.2% 40.5% 43.1% E-mail promotions 22.6% 10.3% 11.2% Online — advertising 29.0% 9.7% 11.2% Online — company website 74.2% 38.1% 40.9% Print advertising (e.g., magazine) 32.3% 12.2% 13.7% Sales personnel 64.5% 40.0% 41.9% Social media (Facebook, Twitter, LinkedIn) 22.6% 8.9% 10.0% Trade shows/events 35.5% 26.5% 27.2% YouTube 16.1% 4.3% 5.2% None of these 3.2% 8.4% 8.0% Yes 25.8% 16.5% 17.5% No 74.2% 83.5% 82.5% Median 28.0 31.0 30.0 Have any parts produced by your business in the last year been the product of a reshoring initiative? for independent shops, how many active customers (paid for work) did your business have in 2012? Average 108.7 114.0 78.8 100.0 100.0 20th Percentile 14 151.6 80th Percentile 10.4 10.0 10.0 2013 TOP SHOPS EXECUTIVE SUMMARY mmsonline.com/topshops