Issue link: https://mmstopshopsexecsummary.epubxp.com/i/75155
Executive Summary TOP BUSINESS STRATEGY & PERFORMANCE Which of the following practices are used with your supply chain? Just-in-time deliveries to customers Customer-satisfaction surveys Access to customer forecasts Certification of major suppliers Just-in-time deliveries from suppliers Collaborative design with customers (DFM) Sharing forecasts with suppliers Vendor-managed or -owned inventories Collaborative design with suppliers Vendor-managed or -owned inventories for customers None of these Which of the following are effective sales/marketing tools for your business? Sales personnel Online — company website Customer tours Brochures/catalogs Tradeshows/events Online — advertising Print advertising (e.g., magazines) E-mail promotions Social media (Facebook, Twitter, LinkedIn) YouTube Blogs None of these Have any parts produced by your business in the last year been the product of reshoring initiative? Yes No For independent shops, how many active customers (paid for work) did your business have in 2009? Median Average 80th Percentile 20th Percentile 22.0 103.5 140.0 10.0 20.0 57.4 55.0 6.0 20.0 65.0 63.0 6.0 13.2% 86.8% 15.7% 84.3% 15.6% 84.4% 60.0% 62.5% 70.0% 55.0% 40.0% 27.5% 27.5% 22.5% 15.0% 10.0% 5.0% 7.5% 55.6% 53.6% 45.6% 42.3% 29.7% 21.3% 16.7% 14.6% 14.2% 6.7% 2.9% 18.4% 56.3% 54.8% 49.1% 44.1% 31.2% 22.2% 18.3% 15.8% 14.3% 7.2% 3.2% 16.8% 55.0% 50.0% 47.5% 42.5% 42.5% 30.0% 30.0% 27.5% 32.5% 17.5% 12.5% 42.7% 40.0% 37.3% 34.2% 31.6% 31.6% 22.2% 18.7% 13.8% 16.4% 16.0% 44.5% 41.5% 38.9% 35.5% 33.2% 31.3% 23.4% 20.0% 16.6% 16.6% 15.5% SHOPS OTHER SHOPS ALL SHOPS 20 2012 TOP SHOPS EXECUTIVE SUMMARY mmsonline.com/topshops