Top Shops Executive Summary

2011 Executive Summary

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Executive Summary ALL BUSINESS STRATEGY & PERFORMANCE Customer-retention rate (% of customers retained from previous year) 2010 Median Average 75th Percentile 25th Percentile Three Years Ago Median Average 75th Percentile 25th Percentile Return on invested capital (net operating profit after taxes รท by capital invested) 2010 Median Average 75th Percentile 25th Percentile Three Years Ago Median Average 75th Percentile 25th Percentile 15.0% 27.9% 46.0% 4.0% 12.0% 24.0% 37.0% 2.3% 18.5% 36.1% 58.5% 3.2% 17.5% 29.8% 50.0% 4.4% 10.0% 21.4% 29.0% 4.0% 10.0% 19.2% 31.0% 0.0% 98.0% 95.1% 100.0% 95.0% 95.0% 93.1% 100.0% 90.0% 98.0% 95.4% 100.0% 90.0% 95.0% 94.0% 100.0% 90.0% 98.0% 95.0% 100.0% 95.0% 95.0% 92.6% 100.0% 90.0% SHOPS TOP SHOPS OTHER SHOPS 26 2011 TOP SHOPS EXECUTIVE SUMMARY mmsonline.com/topshops

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