Executive Summary ALL BUSINESS STRATEGY & PERFORMANCE
Information technology spending Median Average
75th Percentile 25th Percentile
Anticipated change next year? Increase Same
Decrease
Process improvement initiatives Median Average
75th Percentile 25th Percentile
Anticipated change next year? Increase Same
Decrease
Employee costs (all wages, benefits, etc.) Median Average
75th Percentile 25th Percentile
Anticipated change next year? Increase Same
Decrease
Utilities/energy Median Average
75th Percentile 25th Percentile
Anticipated change next year? Increase Same
Decrease
Material and components Median Average
75th Percentile 25th Percentile
24 2011 TOP SHOPS EXECUTIVE SUMMARY SHOPS
1.0% 1.8% 2.0% 0.2%
35.3% 60.3% 4.4%
1.0% 2.5% 3.0% 0.1%
46.3% 52.2% 1.5%
25.0% 25.7% 39.0% 10.0%
47.8% 44.1% 8.1%
3.0% 5.0% 6.0% 2.0%
47.7% 44.7% 7.6%
18.0% 20.7% 28.0% 10.0%
TOP SHOPS
1.3% 2.1% 2.8% 0.6%
31.4% 68.6% 0.0%
2.0% 3.0% 5.0% 1.0%
45.7% 54.3% 0.0%
28.5% 25.8% 40.0% 11.5%
47.1% 41.2% 11.8%
3.5% 6.4%
10.0% 2.0%
36.4% 42.4% 21.2%
15.0% 20.9% 35.0% 10.0%
OTHER SHOPS
1.0% 1.6% 2.0% 0.1%
36.6% 57.4% 5.9%
1.0% 2.2% 2.0% 0.0%
46.5% 51.5% 2.0%
25.0% 25.6% 35.0% 10.0%
48.0% 45.1% 6.9%
3.0% 4.4% 5.0% 1.7%
51.5% 45.5% 3.0%
20.0% 20.7% 26.3% 10.0%
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