Issue link: https://mmstopshopsexecsummary.epubxp.com/i/38326
Executive Summary ALL BUSINESS STRATEGY & PERFORMANCE Which of the following practices are used with your supply chain? Just-in-time deliveries to customers Access to customer forecasts Just-in-time deliveries from suppliers Customer-satisfaction surveys Collaborative design with customers (DFM) Certification of major suppliers Sharing forecasts with suppliers Vendor-managed or -owned inventories Collaborative design with suppliers Vendor-managed or -owned inventories for customers None of these Which of the following are effective sales/marketing tools for your business? Sales personnel Online — company website Customer tours Brochures/catalogs Trade shows/events Online — advertising Email promotions Print advertising (e.g., magazine) Social media (Facebook, Twitter, LinkedIn) Blogs YouTube None of these For independent shops, how many? Active customers (paid for work in the past year) Median Average 75th Percentile 25th Percentile For independent shops, how many? Customers that account for 80% of sales Median Average 75th Percentile 25th Percentile What are the business’ gross sales per employee? 2009 Median Average 75th Percentile 25th Percentile 22 2011 TOP SHOPS EXECUTIVE SUMMARY 4.0 13.7 10.0 2.0 $120,000 $120,672 $150,000 $87,250 4.0 6.4 6.5 2.0 $112,000 $105,914 $136,200 $61,346 5.0 16.3 10.5 2.0 $125,000 $128,371 $166,334 $94,500 mmsonline.com/topshops 28.0 639.4 72.3 10.0 38.0 45.4 67.0 15.5 25.0 844.8 75.0 10.0 58.0% 55.0% 42.0% 41.4% 29.6% 16.0% 12.4% 12.4% 7.7% 3.6% 3.6% 17.8% 59.5% 73.0% 37.8% 46.0% 27.0% 24.3% 10.8% 10.8% 10.8% 2.7% 5.4% 10.8% 57.6% 50.0% 43.2% 40.2% 30.3% 13.6% 12.9% 12.9% 6.8% 3.8% 3.0% 19.7% SHOPS 43.6% 36.8% 36.2% 35.0% 33.7% 31.9% 28.8% 28.2% 19.6% 0.0% 14.7% TOP SHOPS 64.9% 62.2% 48.7% 48.7% 43.2% 35.1% 48.7% 43.2% 35.1% 0.0% 5.4% OTHER SHOPS 37.3% 29.4% 32.5% 31.0% 31.0% 31.0% 23.0% 23.8% 15.1% 0.0% 17.5%