Top Shops Executive Summary

2013

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Executive Summary Top SHopS oTHer SHopS 11.0 bUSInESS STRATEGY & PERfoRMAnCE ALL SHopS 20.0 for independent shops, what percentage of your customers account for 80% of your business' sales in 2012? Median 15.0 Average 19.8 28.0 27.0 80th Percentile 22.0 44.8 40.0 20th Percentile 4.0 5.0 5.0 for independent shops, what was the customer retention rate for your business in 2012? (% of customers retained from the previous year) Median 100.0 100.0 100.0 Average 97.1 95.2 95.4 80th Percentile 100.0 100.0 100.0 20th Percentile 95.0 90.0 90.0 70.0 51.0 56.0 What was your quote-to-book ratio in 2012? (business booked as a % of business quoted) Median Average 61.4 51.2 52.5 80th Percentile 88.0 80.0 80.0 20th Percentile 30.6 20.0 21.0 $250,000 $186,000 $200,000 What were the following investments (in dollars) for your business in 2012? Capital-equipment spending (not tooling) Median $663,841 $755,873 $743,574 80th Percentile Average $1,080,000 $750,000 $800,000 20th Percentile $41,000 $0 $264 Tooling spending Median $50,000 $47,500 $50,000 Average $163,011 $190,737 $186,962 80th Percentile $212,800 $172,000 $189,200 20th Percentile $10,360 $9,400 $10,000 $1,366,467 $525,000 $567,890 Employee costs (all wages, benefts, etc.) Median Average $1,596,788 $3,161,534 $2,950,082 80th Percentile $2,942,400 $2,452,683 $2,500,000 20th Percentile $150,000 $124,000 $139,000 $501,130 $300,000 $328,000 Material and components Median Average $1,944,459 $2,045,787 $2,031,774 80th Percentile $3,410,000 $1,500,000 $1,772,199 20th Percentile $100,000 $35,000 $37,000 SPONSORED BY AMT amtonline.org | IMTS imts.com 15

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