Executive Summary
Top
SHopS
oTHer
SHopS
11.0
bUSInESS STRATEGY & PERfoRMAnCE
ALL
SHopS
20.0
for independent shops, what percentage of your customers
account for 80% of your business' sales in 2012?
Median
15.0
Average
19.8
28.0
27.0
80th Percentile
22.0
44.8
40.0
20th Percentile
4.0
5.0
5.0
for independent shops, what was the customer retention
rate for your business in 2012? (% of customers retained
from the previous year)
Median
100.0
100.0
100.0
Average
97.1
95.2
95.4
80th Percentile
100.0
100.0
100.0
20th Percentile
95.0
90.0
90.0
70.0
51.0
56.0
What was your quote-to-book ratio in 2012?
(business booked as a % of business quoted)
Median
Average
61.4
51.2
52.5
80th Percentile
88.0
80.0
80.0
20th Percentile
30.6
20.0
21.0
$250,000
$186,000
$200,000
What were the following investments (in dollars)
for your business in 2012?
Capital-equipment spending (not tooling)
Median
$663,841
$755,873
$743,574
80th Percentile
Average
$1,080,000
$750,000
$800,000
20th Percentile
$41,000
$0
$264
Tooling spending
Median
$50,000
$47,500
$50,000
Average
$163,011
$190,737
$186,962
80th Percentile
$212,800
$172,000
$189,200
20th Percentile
$10,360
$9,400
$10,000
$1,366,467
$525,000
$567,890
Employee costs (all wages, benefts, etc.)
Median
Average
$1,596,788
$3,161,534
$2,950,082
80th Percentile
$2,942,400
$2,452,683
$2,500,000
20th Percentile
$150,000
$124,000
$139,000
$501,130
$300,000
$328,000
Material and components
Median
Average
$1,944,459
$2,045,787
$2,031,774
80th Percentile
$3,410,000
$1,500,000
$1,772,199
20th Percentile
$100,000
$35,000
$37,000
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